![]() "As ever, we plan to continue developing additional capabilities based on open, standards-based platforms that maximize our customers' communications infrastructures and contact center management." Through our interface with Avaya IQ, we obtain data that allows us to complement Avaya IQ reports and statistics with the information, analysis and insights of Impact 360 Workforce Optimization," adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions. "We're very pleased to have further extended our successful Avaya compliance testing to yet another part of its platform – Avaya IQ. "Avaya and Verint continue working together to develop additional integrated capabilities for our products to enhance the benefits of Avaya IQ for our mutual customers." "This represents a significant milestone for Avaya IQ, our advanced reporting and analytics platform for contact centers," says Laura DiSciullo, Avaya vice president, product management. Designed to help today's customer-centric enterprises meet and exceed their sales, service and operations goals – from the contact center, to branch and remote offices, to back-office operations departments – Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations. Impact 360, from the company's Verint Witness Actionable Solutions™ business line, is a unified suite comprised of analytics-driven workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, eLearning and performance management. The solution has been successfully tested by Avaya for compatibility with Avaya IQ 4.0, the reporting and analytics platform that consolidates real-time data from Avaya customer service solutions and enterprise business resources to deliver reports that correlate activity to results. ![]() today announced that its Impact 360® Workforce Optimization solution has received a new compliant rating with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. ![]() Verint® Systems announced that its Impact 360® Workforce Optimization solution has received a new compliant rating with key contact center solutions from Avaya. ![]()
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